Personal Insurance Consultant - Dunedin

Start your career in Insurance with IAG!
We are looking for passionate customer service reps to start in Feb 2022.

Permanent opportunity within a supportive and people focused environment.

IAG have exciting opportunities within Auckland Albany, Auckland Sylvia Park, Hamilton, Palmerston North, Tauranga, Wellington, Christchurch, Dunedin. You will be working alongside their most trusted brands; AMI and State and partnering with some of New Zealand's leading banks; Westpac, BNZ and ASB. You will provide an exceptional customer experience over the phone that will retain our existing customers and attract new customers.

The purpose of the Personal Insurance Consultant is to ensure customers’ insurance needs are understood and tailored insurance solutions are provided to meet those needs.

This will be achieved by:

  • Building rapport with customers with the ability to work through complex situations
  • Identifying opportunities to initiate needs based, value added conversations and offering solutions that meet customer needs

You will love to achieve individual goals whilst supporting other team members to achieve theirs and those of the team. As the face of IAG, you must be approachable, friendly and professional in all interactions.

This is a hybrid working arrangement where you will be required to work from both home and in the office.

  • Permanent full time, 37.5 hour working week
  • Work 5 days over a 7-day rotational roster
  • Operating hours are anywhere between Monday - Friday, 8am - 8pm; Saturday - Sunday 8am - 8pm
  • You will be made aware of your roster 4 weeks in advance

Key Responsibilities:

  • Take inbound calls from IAG and Partnering Banks customers to proactively identify personal needs and value-add opportunities
  • Provide excellent customer service experiences that exceed their expectations and provide effective query resolution and appropriate solutions
  • Focus on Motor, Home and Contents offerings
  • Coordinate with the Underwriting team to identify best solutions for customers personal needs
  • Develop and maintain insurance product and systems technical knowledge; including any risk and compliance requirements
  • Ensure accuracy and completeness of customer information
  • Actively participate as a constructive contributor with your immediate team and IAG colleagues to deliver on our purpose and strategy

Skills and Experience:

  • Previous customer service experience
  • Effective communication skills: listening, verbal and written
  • Passionate about helping people and building relationships
  • Exceptional attention to detail and accuracy
  • Strong computer skills and experience with Microsoft Office suite
  • Experience in the Insurance and/or Finance industry (desirable)
  • Not essential, however if you are proficient in both English and Mandarin languages, we would love to see your application

The Benefits:

  • Up to 50% Insurance discounts, partnering retailer discounts
  • $500 health and wellness benefit each year after the first 12 months
  • All computer equipment provided by IAG
  • Comprehensive training and mentoring provided
  • Career pathways & development opportunities
  • Inclusive and supportive work environment

Working from home:

This opportunity gives you flexibility to work from home and in the office, however to be considered, you must meet the following work from home requirements:
  • Broadband with unlimited data
  • Minimum upload speed of 5Mb (but recommend 10Mb) and download speed of 20Mb, Jitter less than 30 milliseconds -

What you need to do now
Start your career journey with us and click 'Apply'! or call Jo Brereton on 09 952 7383 for any questions you can also email - Start dates: 21st February 2022 and 28th February 2022


Job Type
Contact Centres

Talk to a consultant

Talk to Joanne Brereton, the specialist consultant managing this position, located in Auckland
Level 12, HSBC Tower, 188 Quay Street

Telephone: 099527383

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