Head of Marketing & CX

Reporting directly to the COO, the Head of Marketing and CX role sits at the centre of this company's mission
This newly formed Head of Marketing and Customer Experience position is a key role within this company's mission to become NZ's leading data driven customer engagement business. Reporting directly into the COO with 12 direct report's you will be responsible for managing the brand through all touch points and channels. The structure of the wider Marketing and CX team has been designed to promote a more agile way of working and has varying levels of seniority and experience.

Your new role
This position has been developed to work alongside the COO, and relevant external partners, in the creation and implementation of an effective digital channel roadmap for the brand. This will require strategic planning and delivery oversight of effective marcomms through all relevant media channels. Other responsibilities include:
  • People leadership - Create and promote a positive workplace culture
  • Brand management - Bring the brand to life across all channels with direct support from senior managers in the team
  • Manage and develop customer touchpoints - Oversight on wider marketing budget
  • Development of digital channels - Ensure adequate user experience and design is considered within the roadmap

What you'll need to succeed
  • Senior marketing experience at GM / Executive level
  • Demonstrated experience in people leadership, in teams of varying levels of experience
  • Strong digital familiarity
  • Financial and budget management experience
  • Proven experience bringing brand to life and leading large, high profile campaigns

What you'll get in return
As well as a competitive salary package and bonus component you will also get:
  • Flexible working, current policy is two days in the office
  • Phone, company credit card and laptop
  • An extra day leave for your birthday
  • Life insurance, income protection insurance and trauma insurance
  • A great work culture and the opportunity to really work for a well known and loved kiwi brand!

What you need to do now
If you're interested in finding out more about this role click 'apply now', email danielle.robertson@hays.net.nz or call Danielle now +6448863843. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #2646631


Job Type
Retail & Consumer Goods
Competitive package + bonus

Talk to a consultant

Talk to Danielle Robertson, the specialist consultant managing this position, located in Wellington
Level 9, 318 Lambton Quay

Telephone: +6448863843

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