Customer Service Liaison

Exciting full time, perm opportunity! Working with a friendly dynamic team based in Auckland inner suburbs

Your new company
This company is a leading automotive organisation working with luxury brands. They are looking for candidates with excellent communication skills and attention to detail, someone who has a can-do attitude and is passionate about helping people. You will be working with a fantastic team, assisting customers and providing excellent customer service.

Your new role
  • Generate service bookings for our service departments.
  • Outbound dialling for upcoming reminders whilst managing the inbound queues as required.
  • Manage and maintain relationships with both the customers and service department teams.
  • Maintain excellent administrative skills whilst updating and recording data in our CRM and systems.
  • Answer all incoming phone calls in a timely, polite, and professional manner. Meeting, and exceeding our booking targets, not only as an individual but as a part of a team.

What you'll need to succeed
  • Excellent computer skills in the Microsoft Office Suite
  • Experience in both CRM and Dealer Management System is not essential but beneficial
  • Exceptional attention to detail and accuracy
  • Outstanding phone manner
  • Ability to communicate with a diverse array of people
  • Ability to ‘think outside the box’ to identify and improve our current systems and data

What you'll get in return
  • Flexible hours between 07:30am -5pm Monday-Friday
  • A great team culture and work environment
  • Career growth opportunities
  • Bonus scheme
  • Health & Wellbeing programme
  • Being part of a family run business

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to sarah.lewis@hays.net.nz, or call Sarah now on 098841524.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job Type
Permanent
Industry
Automotive
Location
Auckland CBD
Specialism
Contact Centres
Pay
Great salary package
Ref:
2598774

Talk to a consultant

Talk to Sarah Lewis, the specialist consultant managing this position, located in Auckland
Level 12, HSBC Tower, 188 Quay Street

Telephone: 098841524

Similar jobs to Customer Service Liaison

  • Customer Service Administrator

    A full time permanent position, based in the North Shore. Excellent salary and no weekend work!
    North AucklandGenerous base salary
  • Customer Service Representative

    Great opportunity to work for a leading organisation who supply Natural Medicine across New Zealand
    Auckland CBD
  • Customer Service Administrators!

    Work with a leading insurance company based on Shortland street, CBD.
    Auckland CBD
  • Customer Service Administrator

    Starting asap, Mangere location.
    Auckland CBD
  • Customer Service Representative

    Looking for Customer Service Representatives to join a fantastic team in Auckland Inner Suburbs
    Auckland CBDBase salary plus commission