Our Client, one of the largest Insurance Company in the country is looking for a Customer Engagement Specialist based in Melbourne Purpose of the role Provide an outstanding experience by taking inbound calls from customers and adding value to each interaction by understanding their needs and delivering the best service. Main focus areas
Support the rollout and commencement of the new Life Portal to their Customer and Adviser network
Achieve key performance metrics, including customer advocacy
Develop and maintain an in-depth knowledge of products and services including legislation, financial services industry, and organisational environment
Confidently navigate and source information from multiple internal systems and reference materials
Communicate in a manner that can easily be understood.
Role specific capabilities
Build and maintain effective relationships with customers, anticipate their needs and create positive experiences
Work collaboratively with others and be able to communicate clearly
Demonstrate a level of commercial understanding of how the Company works and what part your role contributes to the success of the broader organisation
Demonstrate resilience and agility by responding constructively to change, ambiguity and complexity
Seek to understand change and experiment to find alternative solutions
Display a willingness to do things differently in response to change
Motivated to achieve targets and work in a busy and structured environment.
Previous experience of providing outstanding customer service
Confidence with using different types of technology
The ability to take ownership and solve customer enquiries
Experience in identifying sales and customer retention opportunities.
Terms of Employment
Ability to commit to a full-time 10-week contract
Available to work 37.5 hours a week.
Banking & Financial Services
Talk to a consultant
Talk to Pat Vinay, the specialist consultant managing this position, located in Auckland