Customer Engagement Specialist

Looking for a Customer Engagement Specialist
Our Client, one of the largest Insurance Company in the country is looking for a Customer Engagement Specialist based in Melbourne Purpose of the role Provide an outstanding experience by taking inbound calls from customers and adding value to each interaction by understanding their needs and delivering the best service. Main focus areas
  • Support the rollout and commencement of the new Life Portal to their Customer and Adviser network
  • Achieve key performance metrics, including customer advocacy
  • Develop and maintain an in-depth knowledge of products and services including legislation, financial services industry, and organisational environment
  • Confidently navigate and source information from multiple internal systems and reference materials
  • Communicate in a manner that can easily be understood.
Role specific capabilities
  • Build and maintain effective relationships with customers, anticipate their needs and create positive experiences
  • Work collaboratively with others and be able to communicate clearly
  • Demonstrate a level of commercial understanding of how the Company works and what part your role contributes to the success of the broader organisation
  • Demonstrate resilience and agility by responding constructively to change, ambiguity and complexity
  • Seek to understand change and experiment to find alternative solutions
  • Display a willingness to do things differently in response to change
  • Motivated to achieve targets and work in a busy and structured environment.
Experience required
  • Previous experience of providing outstanding customer service
  • Confidence with using different types of technology
  • The ability to take ownership and solve customer enquiries
  • Experience in identifying sales and customer retention opportunities.
Terms of Employment
  • Ability to commit to a full-time 10-week contract
  • Available to work 37.5 hours a week.

.

Summary

Job Type
Temporary
Industry
Banking & Financial Services
Location
Auckland CBD
Specialism
Insurance
Ref:
2525255

Talk to a consultant

Talk to Pat Vinay, the specialist consultant managing this position, located in Auckland
Level 12, HSBC Tower, 188 Quay Street

Telephone: 099527383

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