• Start date: 8th of August
• Salary $55k

• Great Employee Benefits and Company Culture
• Hybrid Working from Home and Office

Your new company

Our client’s purpose is to make the world a safer place. They are customer led and data driven and believe they have an important responsibility to communities and people to be safer, stronger, and more confident.

Your new role

• Lodge and proactively manage claims on behalf of client’s customers; liaising with internal and external providers and experts as required
• Provide world class customer experiences that create advocates for our business
• Identify priority claims, complex claims and claims from vulnerable customers
• Develop and maintain claims handling, system and policy wording knowledge, including any risk and compliance issues
• Actively participate as a constructive contributor with immediate team by sharing knowledge, skills and resources where needed and supporting as required in large major events

What you'll need to succeed

• Empathy - Ability to relate to and adapt your approach to your customers in a caring and professional way
• Previous customer service experience: if you 've worked in hospitality, retail or call centre environments
• Effective communication skills: Active listening, verbal and written
• Confident computer skills; comfortable navigating multiple systems simultaneously
• Passionate about helping people and relationship building
• Exceptional attention to detail and accuracy

What you'll get in return
Our client prides themselves on making the world a safer place, we make sure everyone lives their best possible life. After all, our people are our greatest assets.

• $500 health and wellness benefit each year after the first 12 months
• Up to 50% Insurance discounts, partnering retailer discounts
• Career pathways development opportunities
• All computer equipment provided by client
• Comprehensive training and mentoring provided
• Inclusive and supportive work environment

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. #2669847