App Support Specialist

One of our client is looking for a App Support Specialist to be based in Melbourne.
Assisted Digital – App Support Specialist

Our client, one of the biggest in the Banking and Insurance industry is looking for a App Support Specialist to be based in Melbourne. This is a six months contract, great base pay plus Super. With work from home options.

Your new role

To support customers to adopt usage and be able to self-serve on the Suncorp or AAMI App. Delivering service excellence using a multi-channel approach (email, inbound and some outbound phone calls

Key Responsibilities·

Implement the Suncorp Group vision to ensure a seamless customer experience that provides value for our customers·
Manage the provision of technical support including achievement of SLA set for all customer segments· Commitment to enhancing a deepening customer relationship·
Contribute to a performance culture that is customer focussed with embedded risk management and safety values·
Contribute to overall contact centre targets through daily interactions with customers using a multi-channel approach (email, inbound and some outbound phone calls)·
Develop strong working relationships with broad range of stakeholders and departments including Contact Centre Peers·
Ensure compliance with all internal policies, procedures and external legislative requirements

Advanced computer literacy, navigation skills and typing capabilities required·
Expert interpersonal and communications skills (verbal and written)·
Expert conflict resolution and negotiation skills· Advanced ability to influence people·
Demonstrated ability to solve problems where situations widely vary, requiring identification of issues, application of judgement and selection of solutions from a range of options·
Demonstrated ability to remain calm, composed and solution focused in response to challenging scenarios· Proven performance in customer service environment, delivering effective and personalised service·
Exposure to JIRA, Oracle, ODA and Splunk desirable

What you will get in return
A competitive salary in-line with your experience and qualifications and an opportunity to work with the best in the industry.If you are interested in this role, click ‘apply’ to forward an up-to-date copy of your CV. #2534136


Job Type
Banking & Financial Services
Auckland CBD

Talk to a consultant

Talk to Pat Vinay, the specialist consultant managing this position, located in Auckland
Level 12, HSBC Tower, 188 Quay Street

Telephone: 099527383