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Service Desk Specialist

Looking for an experienced Service Desk Analyst for a fixed-term contract on the North Shore of Auckland

Your new company
Our client is a large business that operates internationally with a great reputation. We are looking for a L1 - L2 Service Desk Specialist for a 7-month fixed-term contract.

***Please note you must undergo a NZ Security Clearance for this role, in order to pass this clearance candidates MUST be NZ or Australian Citizens or Permanent Residents. Work visa holders are not eligible for this role***

Your new role
  • Incident logging for Faults, respond to queries via email/Salesforce.
  • Respond and trouble shoot all customer interactions via any channel, and identify appropriate service solutions, in an efficient and timely manner.
  • Make a positive impression with the customer through every interaction, contributing to positive NPS in line with team and individual goals.
  • Take ownership and follow up on issues to achieve first call resolution at all times while adhering to SLA targets
  • Identify and communicate areas for improved efficiencies for customer service.

What you'll need to succeed
  • 1-2 years+ in a Service Desk position,
  • Experience supporting a large volume of users
  • Clear and confident communicator
  • Ability to work as part of a team

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

***Please note you must undergo a NZ Security Clearance for this role, in order to pass this clearance candidates MUST be NZ or Australian Citizens or Permanent Residents. Work visa holders are not eligible for this role***

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Summary

Job type:
Contract
Industry
Technology & Internet Services
Location
North Auckland
Specialism
IT
Reference
2433292
Closing date
13 Nov 2020
Apply now

Talk to a consultant

Talk to Breanna Mahan, the specialist consultant managing this position, located in Auckland

Level 12, PWC Tower, 188 Quay Street

Telephone: 036695505

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