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Service Desk Agents Multiple Roles

Multiple roles to start immediately, working on a meaningful project and assist the New Zealand Community.

Your new company
This government organisation prides themselves on assisting the community by providing services to those in need. Located centrally with working from home capacity, this is an ideal opportunity for those experienced or passionate service desk and customer service professionals to join this busy team with multiple roles on offer to start as soon as possible.

Your new role
You will be responsible for providing support to remote workers, training will be provided to the Service Desk Agents and laptops and equipment will be provided. We are looking for:
  • The ability to provide basic IT solutions and customer service as the first point of call as a level 1 support person
  • Experience in Service Desk / Service Management platforms including recording of complete and quality incident / request records is required
  • Proven experience Salesforce - user access management, user config settings, troubleshooting
  • Knowledge of Office 365
  • Exceptional customer service and telephone manner are a top priority

There will be two shifts to support this new service:
  • Shift 1 - 8am to 3pm
  • Shift 2 - 2pm to 9pm


What you'll get in return
An attractive hourly rate and shift work is available, you will be fully supported with relevant training and will be part of a collaborative team dedicated to providing support to the government in this time of need.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to jared.gurrey@hays.net.nz, or call us now on 021 243 3626.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. If you know a friend or family member who would be great in this position let us know!

Summary

Job type:
Temporary
Industry
Government & Public Services
Location
Wellington
Specialism
IT
Reference
2380279
Apply now

Talk to a consultant

Talk to Melinda Honeychurch, the specialist consultant managing this position, located in Wellington

Level 3, Featherston House, 119-123 Featherston Street

Telephone: 0212433626

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